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Privacy Policy

Flexitest Ltd - Electrical Safety Testing Services

PRIVACY POLICY

Flexitest Ltd | 1 Perry Field Kents Green Tibberton Gloucester GL19 3AJ

Last updated: January 2024

1. INTRODUCTION

Flexitest Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our electrical testing and compliance services.

This policy applies to all information collected by Flexitest Ltd through our website, phone calls, emails, and in-person interactions when providing our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal information:

  • Name and contact details (address, email, phone number)
  • Property details and location information
  • Business information (company name, role, industry)
  • Service requirements and preferences
  • Payment and billing information
  • Communication records and correspondence

2.2 Technical Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referring website and search terms used
  • Cookies and similar tracking technologies

2.3 Service-Related Information

During the provision of our electrical testing services, we may collect:

  • Property electrical installation details
  • Test results and compliance data
  • Photographs of electrical installations (where necessary)
  • Site access requirements and safety information

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Service Delivery

  • Providing electrical testing and compliance services
  • Scheduling appointments and site visits
  • Preparing quotes and proposals
  • Issuing certificates and reports
  • Processing payments and maintaining accounts

3.2 Communication

  • Responding to inquiries and providing customer support
  • Sending service updates and appointment confirmations
  • Providing compliance reminders and renewal notifications
  • Sharing important safety or regulatory updates

3.3 Business Operations

  • Improving our services and website functionality
  • Conducting market research and analysis
  • Maintaining business records and compliance
  • Protecting against fraud and ensuring security

3.4 Marketing (with consent)

  • Sending promotional materials about our services
  • Providing information about new services or offers
  • Inviting participation in surveys or feedback requests

4. LEGAL BASIS FOR PROCESSING

We process your personal information based on the following legal grounds:

  • Contract Performance: To fulfill our contractual obligations in providing electrical testing services
  • Legitimate Interests: For business operations, service improvement, and customer relationship management
  • Legal Compliance: To meet regulatory requirements for electrical safety and business operations
  • Consent: For marketing communications and non-essential cookies (where applicable)

5. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following circumstances:

5.1 Service Providers

  • Subcontractors and partner electricians (when necessary for service delivery)
  • Payment processors and banking services
  • IT service providers and cloud storage services
  • Professional advisors (accountants, lawyers, insurers)

5.2 Regulatory Bodies

  • Building control authorities (where required)
  • Electrical safety regulatory bodies
  • Insurance companies (for claims or compliance verification)

5.3 Legal Requirements

  • When required by law or court order
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities

6. DATA RETENTION

We retain your personal information for the following periods:

  • Service Records: 7 years (in line with electrical safety regulations)
  • Financial Records: 7 years (for tax and accounting purposes)
  • Marketing Data: Until you withdraw consent or 3 years of inactivity
  • Website Analytics: 26 months maximum
  • CCTV Footage: 30 days (if applicable)

After these periods, we will securely delete or anonymize your information unless we have a legal obligation to retain it longer.

7. YOUR RIGHTS

Under data protection law, you have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Ask us to correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal information (subject to legal requirements)
  • Restriction: Ask us to limit how we use your information
  • Portability: Request transfer of your information to another service provider
  • Objection: Object to processing based on legitimate interests or for marketing
  • Withdraw Consent: Withdraw consent for marketing or other consent-based processing

To exercise these rights, please contact us using the details provided in Section 11.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve your browsing experience and analyze website usage. We use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand how visitors use our website
  • Marketing Cookies: To deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Encrypted data transmission and storage
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure disposal of physical and electronic records
  • Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries outside the UK/EEA, particularly when using cloud-based services. When we do this, we ensure:

  • Adequate protection through approved transfer mechanisms
  • Contractual safeguards with service providers
  • Compliance with applicable data protection laws

11. CONTACT INFORMATION

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Flexitest Ltd

1 Perry Field Kents Green Tibberton

Gloucester GL19 3AJ

Phone: 07725 722 132

Email: mail@flexitest.co.uk

We will respond to your request within one month of receipt. If your request is complex, we may extend this period by up to two months and will inform you of any delay.

12. COMPLAINTS

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House, Water Lane

Wilmslow, Cheshire SK9 5AF

Phone: 0303 123 1113

Website: www.ico.org.uk

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

  • Post the updated policy on our website
  • Update the "Last updated" date at the top of this policy
  • Notify you of significant changes via email or website notice
  • Obtain fresh consent where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. CHILDREN'S PRIVACY

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Flexitest Ltd

1 Perry Field Kents Green Tibberton Gloucester GL19 3AJ

Registered in England & Wales | Company No. 07344798

Phone: 07725 722 132 | Email: mail@flexitest.co.uk | Website: www.flexitest.co.uk